Kong Specialist Support

Kong API Gateway support, troubleshooting, and implementation services

Tatvacore Labs helps teams stabilize and scale Kong environments with practical support for setup, migration, routing issues, plugin behavior, custom plugin delivery, and incident recovery.

Tatvacore Labs provides independent third-party consulting, implementation, and plugin development support. Kong is a trademark of Kong Inc.; no affiliation, endorsement, or sponsorship is implied.

Request Kong Review White-Label Engagement

What We Help With

Kong support scope

  • Kong OSS setup and operational support
  • Kong Enterprise implementation assistance
  • DB-less mode and declarative configuration guidance
  • Plugin configuration and authentication hardening
  • Route and service debugging
  • Kong Ingress Controller (KIC) troubleshooting
  • Custom Kong plugin design and development
  • Version upgrade and migration planning
  • Performance tuning and incident analysis

Use Cases

Common engagement scenarios

  • New Kong deploymentDesigning a maintainable setup with baseline operational safeguards.
  • Broken Kong environmentRapid diagnosis for failing routes, plugin errors, or unstable gateway behavior.
  • Migration projectTransitioning from NGINX or custom gateway stacks into Kong.
  • KIC + Kubernetes routing issuesIngress debugging, path conflicts, and upstream service mismatch fixes.
  • declarative config and decK cleanupReworking state management and reducing config complexity.

Deliverables

What you receive from a Kong troubleshooting or implementation engagement

Diagnosis report

Root-cause summary, risk map, and prioritized corrective actions.

Implementation changes

Scoped fixes and configuration updates applied against agreed outcomes.

Documentation and handover

Operational notes and transition guidance for internal or partner teams.

Risk checklist

Environment-specific concerns to monitor post-release.

Support options

Optional monthly advisory or scoped follow-up support.

White-label compatibility

Delivery model can align with agency workflows and NDA requirements.

Custom Plugin Offering

Need custom Kong plugins you can sell or deploy

Alongside operational support, Tatvacore Labs offers custom Kong plugin products and bespoke plugin builds for teams that need policy, auth, integration, or traffic-control behavior beyond default plugin capabilities.

  • Plugin product scope and compatibility planning
  • Plugin implementation with test and validation guidance
  • Commercial licensing or project-specific ownership models
  • Optional version compatibility maintenance support
See custom Kong plugin service

Legal Positioning

Independent third-party plugin and support provider

Tatvacore Labs does not represent itself as official vendor support, reseller, or partner of Kong Inc. All plugin work and support services are delivered as independent third-party offerings under clearly scoped commercial terms.

Kong is a trademark of Kong Inc. Trademark references are used only to describe compatibility and service scope.

Engagement Types

Flexible but scoped ways to work

  • Kong environment audit
  • Troubleshooting sprint
  • Implementation package
  • Migration and upgrade support
  • Monthly technical advisory

FAQ

Kong support FAQs

Yes. Tatvacore Labs supports Kong Open Source for setup, troubleshooting, migration, and stabilization work.

No. Tatvacore Labs provides independent third-party consulting and implementation support and does not claim official vendor affiliation.

Yes. Support includes Kong Ingress Controller routing, upstream connectivity, plugin behavior, and deployment-level troubleshooting.

After-hours coverage can be discussed for scoped engagements. 24x7 unlimited support is not assumed unless explicitly contracted.

Yes. White-label-friendly delivery is available with NDA-friendly communication and partner-first workflows.

Yes. Tatvacore Labs provides independent third-party custom Kong plugin products and bespoke plugin development under scoped commercial terms.

Next Step

Need Kong gateway troubleshooting or migration support?

Share your current Kong architecture, symptoms, and urgency. You will get a practical scope for diagnosis and implementation.

Talk About Kong Support View Custom Kong Plugins