API Platform • Kong Gateway

Kong gateway incident pattern reduction for a partner delivery team

Problem: repeated route failures and plugin inconsistencies during release windows.

Approach: conducted gateway diagnosis, route and plugin remediation, and deployment checks.

Outcome: stabilized production routing and reduced recurring support incidents.

Tech stack: Kong OSS, Kubernetes, decK.

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AWS Platform • EKS

EKS upgrade and stabilization support for a product team

Problem: blocked cluster upgrades with compatibility uncertainty and rollout risk.

Approach: planned phased upgrade path, validated workloads, and hardened rollout runbooks.

Outcome: completed safer upgrade sequence with improved operational confidence.

Tech stack: AWS EKS, Helm, observability tooling.

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CI/CD Rescue • Azure DevOps

Pipeline reliability recovery for multi-environment deployments

Problem: frequent deployment failures and limited rollback clarity.

Approach: restructured pipeline stages, added validation gates, and standardized release flow.

Outcome: improved deployment success rate and faster incident containment.

Tech stack: Azure DevOps Pipelines, containerized workloads.

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Infrastructure Automation • Terraform

Terraform refactor to reduce drift and maintenance overhead

Problem: inconsistent modules and manual environment divergence.

Approach: redesigned module structure, codified environment standards, and introduced safer review practices.

Outcome: lower drift risk and cleaner long-term maintainability.

Tech stack: Terraform, AWS services, CI policy checks.

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Workflow Automation • Google Workspace

Approval workflow automation for operations-heavy internal processes

Problem: manual approval routing in spreadsheets and inbox threads.

Approach: implemented Forms + Sheets + Apps Script workflow with notifications and status tracking.

Outcome: reduced manual coordination overhead and improved process visibility.

Tech stack: Apps Script, Google Forms, Google Sheets, Gmail automation.

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