API Platform • Kong Gateway
Kong gateway incident pattern reduction for a partner delivery team
Problem: repeated route failures and plugin inconsistencies during release windows.
Approach: conducted gateway diagnosis, route and plugin remediation, and deployment checks.
Outcome: stabilized production routing and reduced recurring support incidents.
Tech stack: Kong OSS, Kubernetes, decK.
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AWS Platform • EKS
EKS upgrade and stabilization support for a product team
Problem: blocked cluster upgrades with compatibility uncertainty and rollout risk.
Approach: planned phased upgrade path, validated workloads, and hardened rollout runbooks.
Outcome: completed safer upgrade sequence with improved operational confidence.
Tech stack: AWS EKS, Helm, observability tooling.
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CI/CD Rescue • Azure DevOps
Pipeline reliability recovery for multi-environment deployments
Problem: frequent deployment failures and limited rollback clarity.
Approach: restructured pipeline stages, added validation gates, and standardized release flow.
Outcome: improved deployment success rate and faster incident containment.
Tech stack: Azure DevOps Pipelines, containerized workloads.
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Infrastructure Automation • Terraform
Terraform refactor to reduce drift and maintenance overhead
Problem: inconsistent modules and manual environment divergence.
Approach: redesigned module structure, codified environment standards, and introduced safer review practices.
Outcome: lower drift risk and cleaner long-term maintainability.
Tech stack: Terraform, AWS services, CI policy checks.
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Workflow Automation • Google Workspace
Approval workflow automation for operations-heavy internal processes
Problem: manual approval routing in spreadsheets and inbox threads.
Approach: implemented Forms + Sheets + Apps Script workflow with notifications and status tracking.
Outcome: reduced manual coordination overhead and improved process visibility.
Tech stack: Apps Script, Google Forms, Google Sheets, Gmail automation.
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